Tenant Connect Terms and Conditions

1. Introduction

Welcome to Tenant Connect, a platform designed to enhance community engagement within apartment buildings by allowing tenants to connect, list services, and communicate with property management. By accessing or using our services, you agree to abide by the following Terms and Conditions.

2. Definitions

3. Eligibility

To use the platform, you must: Be a resident of a registered property. Be at least 18 years old. Provide accurate information during registration.

4. Service Fee and Annual Increase

Tenants using Tenant Connect must pay a service fee as determined by the property management. The service fee is non-refundable and is billed on annual basis, as per the management's policy. An annual increase of $0.50 will be applied to the service fee starting from the second year of use. Failure to pay the service fee may result in restricted access to platform services.

5. User Responsibilities

Tenants must: Use the platform responsibly and lawfully. Refrain from posting false, misleading, or offensive content. Respect other users and avoid harassment, discrimination, or fraudulent activities. Promptly pay any required service fees to maintain access.

6. Property Management Responsibilities

Property management must: Verify the residency of tenants using the platform. Monitor interactions and enforce community standards. Provide assistance to users regarding platform-related issues. Notify tenants in advance of any changes to service fees.

7. Privacy and Data Use

Tenant Connect collects and processes personal information in accordance with its Privacy Policy. Personal data will not be shared with third parties without user consent unless required by law.

8. Prohibited Activities

Users are strictly prohibited from: Engaging in fraudulent, illegal, or misleading activities. Posting or sharing offensive, discriminatory, or harassing content. Using the platform for unauthorized commercial purposes. Circumventing service fees or platform security measures.

9. Termination of Access

Tenant Connect reserves the right to suspend or terminate user access if terms are violated. Property management can request a user’s access be revoked if necessary. No refunds will be provided for terminated accounts due to violations.

10. Amendments

Tenant Connect may update these terms periodically. Users will be notified of significant changes, and continued use of the platform constitutes acceptance.

11. Governing Law

These Terms and Conditions are governed by the laws of the jurisdiction in which the property is located.

12. Contact Information

For questions regarding these Terms and Conditions, please contact Tenant Connect support or your property management office.

13. Account Deletion

Users may request account deletion by contacting Tenant Connect support. Deletion requests will be processed within 5 business days, and access to the platform will be permanently revoked.

14. Community Guidelines

All users must adhere to our community guidelines, which promote respectful and safe interactions. Violations may result in content removal, warnings, or account suspension.

15. Service Interruptions

Tenant Connect may experience occasional service interruptions due to maintenance or unforeseen issues. Users will be notified of scheduled downtimes when possible.

16. Refund Policy

All service fees are non-refundable. Exceptions may apply in cases of billing errors or service disruptions exceeding 30 days.

17. Tenant Disputes

Tenant Connect does not mediate disputes between users. Users are encouraged to resolve conflicts respectfully and seek property management assistance when necessary.

18. Advertisement and Promotions

Tenant Connect may display advertisements or promotions from third parties. Users are responsible for evaluating the legitimacy of any external offers or services.